Customer Service Manager

Job Summary:

We are currently seeking a Customer Service Operations Manager to support the Vice President (VP) of Customer Experience and lead the Customer Service Department. This role is pivotal in shaping customer service strategies, managing team performance, and ensuring seamless, high-quality interactions with customers.

Key Responsibilities

Customer Service Leadership & Team Management

• Lead and manage the Customer Service Department, ensuring efficient operations and adherence to service excellence standards.
• Oversee team recruitment, training, and development to build a high-performing customer service team.
• Conduct regular performance evaluations, coaching, and mentoring to enhance team capabilities and morale.
• Implement employee engagement initiatives to foster a customer-centric culture.

Customer Experience Strategy & Service Optimization

• Develop and implement customer service strategies...