Customer Service Manager

The Opportunity

Our Group Schemes division hosts a team of Customer Service Brokers who support our customers and distributors with branded service delivery.

The Customer Service Manager is an excellent opportunity to contribute to the delivery of an outstanding operating model of client services within the Insurance sector. You will be across coaching and mentoring of a high performing and committed team while delivering process improvement initiatives as well. Not only will you foster a supportive environment, but you will also identify areas for growth and development across the team and their daily functions.

Key Accountabilities Of The Role Will Include

• Leadership of a large, multi-location, client service team
• Identifying and delivering continuous improvement initiatives within compliance frameworks
• Workforce planning and workflow management
• Ensuring best customer outcomes
• Helping train and me...