Customer Service (Materials)

The main objective of the **_Material Customer Service_** is to provide customer support to a set list of customer accounts.
Has three main focus areas:
- Maintenance and understanding of customer demands
- Managing customer shipments
- Managing communication around areas that impact demand and/or shipments
**Your Responsibilities**:
- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely m...