Customer Service

Antal
Full-time Nairobi, Nairobi County Other-General
Posted:
February 25, 2026
Location:
Nairobi, Nairobi County, Kenya

Job Description


Job brief


GENERAL DUTIES OF THE FUNCTION
A global leader in the distribution of plastics and chemicals with multiple subsidiaries worldwide is looking for a Customer Service Representative. He/she is the contact for each client, he/she manages the client relationship (management of orders, contracts, disputes) and ensures that margins linked to contracts and client orders are controlled.
He/she ensures the satisfaction of the customers in his/her area.
II. HIERARCHICAL LINKS
Hierarchical links: depends on the Customer Service Manager (CS)
Replacement in case of absence: another Coordinator CS, Manager CS
III. TASKS TO BE PERFORMED
BACK-OFFICE SUPPORT
Input PF/PO,
Credit Insurance Management (Applications and Follows-Ups),
Interface with the legal / quality department to collect technical documents,
Monitoring of imports and stock control (ensuring that the material is available at the time of entry, reporting on material shortages, l...

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Job Overview

Job Type: Full-time
Location: Nairobi, Kenya
Posted: February 25, 2026
Deadline: April 06, 2026