Customer Service

JOB DESCRIPTION

• To assist the Customer Service Supervisor in the daily operational tasks
• To promptly handle Customer's & Overseas enquiries on Air Export Booking / Air Import arrangements
• Liaise with Airlines / Co-loaders for space booking
• Liaise with transporters on cargo collections / deliveries
• To service assigned customers as 1 contact window for both import/export
• To liaise with overseas agents on the various requirements and rates
• To ensure compliance with customer's Standard Operating Procedures
• To complete job invoicing and permit declarations for Air Import / Export jobs

REQUIREMENTS

• Diploma/ Degree preferred
• Minimum 3 years' experience in freight forwarding with air freight and/or with master co-loader knowledge
• Team player with strong operational knowledge
• Possess good customer service & coordination skills
• Possess excellent communicatio...