Customer Service Officer #82351

Job Description

• Industry/ Organization Type: Beauty/Wellness
• Position Title: Customer Service Officer
• Working Location: Serangoon (walking distance from Kovan MRT)
• Working Hours: 5 days (Mon to Fri: 11am to 9pm, Sat/Sun/PH: 10am to 6pm) (rotational shift)
• Salary Package: Basic + Commission + Allowance
• Duration: Permanent

Key Responsibilities

• Conduct outbound calls to engage customers and secure service bookings.
• Provide excellent customer service and handle customer enquiries.
• Perform front desk and reception duties.
• Make reminder calls for upcoming appointments.
• Handle invoicing and payment processing.
• Prepare day-end sales settlement and reports.
• Carry out other duties assigned by the management.

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• Outgoing, friendly, and easy-going personality.
• Passionate about the beau...