Home / Jobs / Customer Service Officer at Incredo Finance

Customer Service Officer at Incredo Finance

Confidential
Full-Time Kenya, Kenya Information and Record Clerks
Posted:
February 26, 2026
Location:
Kenya, Kenya, Kenya

Job Description

Job Description

Incredo is a non-deposit taking microfinance institution registered as a private limited company incorporated in with its Head Office located in Thika Town. Since its inception, Incredo has grown to become one of the fastest-growing MFI, addressing the gaps that exist in the provision of affordable and accessible financial solutions to its target market…


Customer Service Officer

Duties and responsibilities:

  • Ensure provision of quality service to customers (Champion excellent client experience).

  • Handling various routine inquiries received by phone and emails from internal and external stakeholders (Telephone Management).

  • Directing enquiry to relevant officers and ensuring client feedback is conducted timely and efficiently.

  • Assist clients/members with completing documentation as may be required.

  • Receiving walk in clients.

  • Manage, maintain and ...

    • Apply for this Job

    Submit your application for the Customer Service Officer at Incredo Finance position at Confidential.

    Apply Now Save for Later

    Job Overview

    Job Type: Full-Time
    Location: Kenya, Kenya
    Posted: February 26, 2026
    Deadline: April 07, 2026