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Customer Service Officer at Old Mutual Kenya

Confidential
Full-Time kenya, kenya Information and Record Clerks
Posted:
February 25, 2026
Location:
kenya, kenya, Kenya

Job Description

Job Description

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.


Customer Service Officer

 JOB SUMMARY


Management of the Customers and all issues/matters relating to walk-in, email or other channels of communication.


KEY TASKS AND RESPONSIBILITIES

  • Timely report of NPS collection and other customer related reports 2. Handle, resolve and document customer complaints.

  • Complete accurate and timely documentation of all services provided to callers.

  • Support the branches, Call Center and front facing teams with customer information as and when.

  • Respond to customer incoming calls as per agreed TATs

  • Ensur...

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    Job Overview

    Job Type: Full-Time
    Location: kenya, Kenya
    Posted: February 25, 2026
    Deadline: April 06, 2026