Customer Service Officer

Job Description

Customer Service Officer

• High volume inbound calls
• Scheduling and data entry
• Friendly team, great culture, and great perks

About the Opportunity

We are partnering with a local Newcastle building insurance company who require additional support due to recent weather related events. This opportunity suits candidates with strong customer service experience and administrations skills, who are open to temporary roles with the potential to transition to permanent employment.

The Role
Depending on the assignment, responsibilities may include:

• Managing high-volume inbound calls from customers and stakeholders
• Communicating with contractors and insureds to engage all trades and schedule repairs
• Claims-related data entry and system updates
• Booking appointments and coor...