Customer Service Officer

Primary function:

• Handling order for Trophy customer (issue CO & Invoice)
• Follow up shipment for courier service
• Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
• Answer phone calls in a more professional manner and provide information about products and services as required by the customer
• Follow up customers and their complaints, ensuring that customer's requests are attended to accordingly
• Process orders, applications, and forms
• Identify tasks critical to keeping customer satisfaction levels in check

Job description and supporting roles:

• To carry out other duties and responsibilities assigned by Superiors

Working experience:

• Minimum of 2 years of working experience in customer service & admin
• Candidate must be independent, systematic and computer literate
• Preferabl...