Customer Service Officer-BB

Mashreq

Full-time dubai, dubai Other-General

Posted:

June 12, 2026

Location:

dubai, dubai, United-Arab-Emirates

Job Description

                    Job Purpose  Managing service needs of walk-in SME customers. To ensure that SE Account Manager’s involvement in operational issues is brought to minimum level 
Execution of maintenance activities including KYC handling and Compliance related activities and exception handling 
To ensure ‘superior customer service’ delivery and being the single point of contact for SE AM’s handling all escalated and complex customer complaints effectively in a timely manner 
Maximize cross-sell opportunities by referring the leads to the SE Account Manager 
 Key Result Areas  Assist the SME relationship management team in the branches in maintaining and developing both existing and prospective relationships. 
Provide full customer service and handling of all the walk-in SME customers’ + CIBG customers covering all the maintenance activities and complaints handling, thereby, ensuring minimum involvement of SE AM’s in operation...
                

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Job Overview

Job Type: Full-time

Location: dubai, United-Arab-Emirates

Posted: June 12, 2026

Deadline: July 22, 2026