Customer Service Officer

Customer Service Officer / Customer Service Executive

Location: Across Singapore
Employment Type: Full-time
Working Arrangement: Office-based / On-site / Shift-based (depending on assignment)

Job Responsibilities

• Handle customer enquiries via phone, email, live chat, or walk-in channels
• Provide accurate information on products, services, and processes
• Resolve customer issues professionally and escalate when necessary
• Follow up with customers to ensure timely resolution and satisfaction
• Update customer records and maintain proper documentation in systems
• Coordinate with internal departments to support customer requests
• Adhere to service standards, procedures, and performance KPIs

Requirements

• Minimum N / O / NITEC / Higher NITEC / Diploma qualification
• Prior experience in customer service, call centre, front desk, or operations support is an advan...