Customer Service Officer

About the role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our InfraBuild Reinforcing business.

As the Customer Service Officer, you will play a key role in supporting customers and promoting our innovative range of steel reinforcing solutions for the building, construction, mining, rural, and industrial sectors. This is a full‑time position, working Monday to Friday from 8:15am to 4:30pm.

What you will be doing:

• Responding to customer enquiries and processing sales, both in person and over the phone
• Answering incoming calls, ensuring they are directed and resolved efficiently
• Preparing accurate, timely quotes and ensuring all follow‑up is completed
• Entering sales data accurately into the sales management system
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