Customer Service Officer, Distribution Contact Centre

Description

On the job you will: 

· Handle enquiries and requests of on Individual Financial Products administration arising from agents.

· Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.

· Provide support to management and recommend productivity/service improvements.

· Ensure accuracy and compliance of all requests to be completed with good quality standards.

· Support to management and recommend productivity/service improvements.

· Support ad-hoc tasks to achieve desired results of business needs.
 

We are looking for someone with: 

· 3+ years of customer service experience preferred but not a must

· HKDSE/HKCEE/ diploma qualification will be required

· IIQE 1,3,5 will be preferred

· Preferably worked previously in a call centre/ service centre environment

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