Customer Service Officer, Distribution Contact Centre

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer with the resources to solve critical problems for the future of our business, which is why we need you.

**Position Responsibilities:**

+ Handle enquiries and requests of on Individual Financial Products administration arising from agents.
+ Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.
+ Provide support to management and recommend productivity/service improvements.
+ Ensure accuracy and compliance of all requests to be completed with good quality standards.
+ Support to management and recommend productivity/service improvements.
+ Support ad-hoc tasks to achieve desired results of business needs.

**Required Qualifications:**

+ 3+ years of customer service ex...