Customer Service Officer (Distributor Hotline)

AXA Group

FULL_TIME hong kong, hong kong Information and Record Clerks

Posted:

June 08, 2026

Location:

hong kong, hong kong, Hong Kong

Job Description

  Responsibilities:  
 Handle distributor enquiry on aspect of Underwriting, Policy Administration and Claims
 Provide excellent end to end service with positive customer mindset
 Manage large amounts of inbound and outbound calls from sales channel in a timely manner, including counter service if job rotated
 Identify distributors’ needs, clarify information, research every issue and providing solutions
 Build sustainable relationships and engage distributors by taking the extra mile
 Anticipate escalation and take over calls when needed
 Keep management informed on issues and problems
 Prepare monthly/ annual results and performance reports
  Qualifications: 
 University graduate
 With minimum 2 years of experience in Life Underwriting, Policy Administration and Claims
 With minimum 2 years of experience in insurance/ financial industry preferable in Contact Servi...
                

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Job Overview

Job Type: FULL_TIME

Location: hong kong, Hong Kong

Posted: June 08, 2026

Deadline: July 18, 2026