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Customer Service Officer – Forex

Superior People Recruitment
Full-time Chatswood, New South Wales Information and Record Clerks
Posted:
June 11, 2026
Location:
Chatswood, New South Wales, Australia

Job Description


A leading global financial technology company based in Sydney, are seeking a motivated Customer Success Officer to join a dynamic foreign exchange dealing team.


Reporting to the Team Leader, you will be responsible for ensuring clients achieve their goals by effectively using products and services. You will act as a liaison between the clients and internal teams, providing support and insights to enhance customer satisfaction and retention.


Bilingual in English and any Southeast Asian language such as Mandarin, Vietnamese, Thai, Bahasa, or similar. 

  • Client onboarding: Facilitate a smooth onboarding process for new clients.
  • Customer Support: Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.
  • Relationship management: Use your interpersonal skills to build and maintain relationships with prospective and existing customers.
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    Job Overview

    Job Type: Full-time
    Location: Chatswood, Australia
    Posted: June 11, 2026
    Deadline: July 21, 2026