Customer Service Officer

Job Description

Support customer requests and enquiries- Provide timely and accurate information and clarification for customer queries
- Answer inbound customer service calls and make outbound calls
- Address customer issues or compliants and determine appropriate course of action for effective resolution
- Document details of customer communication
- Ensure quality service delivery Support retail operations
- Coordinate with retailers to provide updates of latest mall promotions or activities Report on issues and provide feedback
- Raise issues or complaints for follow-up
- Provide assistance to support collaboration with designated departments to resolve customer grievances - Track and document number of customer issues raised

Benefits

Flexible benefits with comprehensive medical coverage for self and family

Training and development opportunities

Subsidised rates at Ascott serviced residences-

Strong advocate o...