Customer Service Officer

Customer Service Officer (Junior Level)
Company: SMA Visa Services
Industry: Immigration & Visa Consultancy
Location: Karachi, Pakistan
Gender: Male & Female (Both are encouraged to apply)
Job Summary
We are looking for a motivated and professional Junior Customer Service Officer to join our immigration consultancy team. The candidate will be responsible for handling client inquiries, providing accurate visa information, and supporting the application process from initial consultation to submission.
Key Responsibilities
Handle inbound and outbound calls, WhatsApp messages, and emails from clients
Provide detailed information regarding visa processes, requirements, and job opportunities abroad
Guide clients through documentation and application procedures
Maintain client records and follow up on leads
Coordinate with senior immigration consultants for case updates
Ensure excellent customer satisfaction and professional communication
Resolve basi...