customer service officer

JOB VACANCY – CUSTOMER SERVICE OFFICER (CSO)

Company: Printlab Marketing Sdn Bhd
Location: Kota Bharu Branch (In front of AEON Mall)
Position: Customer Service Officer
Employment Type: Full Time
Fresh graduates are welcome

Job Scope & Responsibilities

1. Document Printing & In-Store Services (MAIN DUTY)

• Operate document printing, photocopy, scanning & laminating machines
• Perform book binding (comb binding, tape binding)
• Prepare lamination, cutting & finishing works
• Handle rubber stamp orders
• Serve walk-in customers for urgent document printing jobs

2. Customer Enquiry & Order Handling

• Handle walk-in, WhatsApp, website & phone enquiries
• Advise customers on business cards, flyers, banners, stickers, books, packaging & custom printing
• Convert enquiries into confirmed orders

3. Quotation & Order Processing

• Prepare quotations, invoices & j...