Customer Service Officer

Req ID: 7715

Job Description:

Duties & Responsibilities

Handling Operations Administration, Customer Enquiries and Crowd Management:

• Process various transactions and customer applications over the counter, including cash deposits, withdrawals, and remittances.
• Facilitate salary crediting and support day-to-day branch operations.

Assist customers with EPF withdrawals, full settlement financing accounts, fee-based product inquiries, and investment advisory.

• Address queries regarding BIC/ATM/CDM/Internet Banking.
• Encourage migration of over-the-counter transactions to alternative channels.
• Maintain availability of transaction slips, forms, and complaint documents.
• Ensure marketing collaterals are up-to-date and promote banking products to customers.
• Address customer complaints regarding CDM/ATM/Internet Banking promptly.
• Resolve complaints within agreed timeframes and provid...