Customer Service Officer

RESPONSIBILITIES

Customer Service Officer is responsible for the day-to-day customer service operations of Travel Retail Asia Pacific business unit. With customers based in multiple markets across Asia Pacific Region, for both Prestige and Consumer Beauty products, each Customer Service Officer will be responsible for their assigned sub-region/customer group/key accounts, primarily focusing on order management/processing, interactions with external customers and service providers, as well as maintaining a close working relationship with cross-functional teams and internal stakeholders to ensure accurate and on-time fulfilment of purchase orders. Customer Service metrics performance reporting/tracking and participate in business meetings and ad hoc projects.

Your main focus: