Customer Service Officer (Marine)

Responsibilities Attend to vessel-related enquiries from shipowners, ship operators, and charterers via phone, email, and online portals, ensuring prompt and professional resolution of requests. Coordinate port arrival and departure logistics by liaising with port authorities, terminal operators, and vessel agents to facilitate smooth vessel clearance. Process and verify shipping documentation including bills of lading, cargo manifests, and customs declarations using port management systems. Monitor vessel schedules and berth allocations through maritime operations software, proactively flagging delays or changes to relevant stakeholders. Liaise with internal operations, logistics, and finance teams to ensure accurate billing of port dues, agency fees, and ancillary charges via ERP platforms. Maintain up-to-date records of client accounts, service histories, and vessel calls in the company's CRM system. Prepare and distribute post-call reports, service summaries, and performance update...