Customer Service Officer [must work weekends]

Job Description:

Reporting to the Centre Manager on operating matters, this is a dedicated internal and external client service role. This job involves paperwork documentation and filing, engagement with parents, interactions with the children and working co-operatively with all team members.

Job Responsibilities:

• Providing quality customer service; greeting and assisting parents in an informative and helpful way on enquiries.
• Learn and gain understanding of our student care programme and enrichment programme.
• Touch point for parents' enquiries (be it in person, on the phone, chat or by WhatsApp)
• Conduct daily health checks on the children upon arrival when necessary
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Assist parents in the purchase of merchandise such as uniforms, caps, books.
• Prepare monthly for...