Customer Service Officer

**Position:**
Customer Service Officer

**Job Description:**

What You’ll Be Doing
• Responsible for system-related work – SO entries, maintenance, shipment release & inventory management.
• In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics.
• Responsible for overall Customer management as well as handling RMA (customer returns).
• Work closely internally with Field Sales and Inside Sales on Pre-Order & Order Entry.

What We Are Looking For
• Diploma or Degree in any fields.
• At least 3 years of experience in customer service (order management), sales administration or buyer role.
• Possess excellent communication and interpersonal skills.
• Proficient with Microsoft office software, especially for Excel (Pivot, VLOOKUP).
• Customer-service oriented, analytical and problem-solving mindset.
• Self-motivated and ability to prioritize tasks with sense of urgency.
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