Customer Service Officer

$15 Per hour (2 or 4 months Hiring Manager planning) - 16 March Start

Customer Service Officer X 30

Chai Chee (Near Bedok MRT)

Mon to Fri - 8am to 5.30pm
(No Experience needed)

Job Description

• Provide excellent customer support across various communication channels, including phone calls, emails, and live chat platforms.

• Understand customer enquiries and concerns by reviewing relevant information and delivering clear, effective solutions to resolve issues promptly.

• Strive to resolve cases at the first point of contact, coordinating with internal teams and external service partners when required to ensure timely resolution in accordance with service standards.

• Share constructive suggestions on systems, processes, tools, and guidelines to improve operational efficiency and enhance customer satisfaction.

• Deliver consistent, high-quality service by following established procedures and service...