Customer Service Officer Sea Freight

Our client is a leading supply chain company expanding rapidly in Malaysia.
Job responsibilities:
- Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates.
- Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork.
- Monitor shipment progress and proactively communicate with customers about any delays, issues, or changes in schedules.
- Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations and resolve any logistical challenges.
- Provide exceptional customer service by addressing customer concerns, resolving complaints, and offering tailored solutions to meet their needs.
- Maintain accurate records of customer interactions, shipment details, and service requests in the company's CRM system.
- Collaborate with internal teams, including sales, operations, and fi...