Customer Service Officer

• Handle all customer enquiries, escalations, technical support and on-going customer relationship management.
• Handle Emails
• Deliver high quality customer care service at all times.
• Provide timely escalations of requests and adequate technical support where necessary.
• Ensure daily and monthly KPIs are met and exceeded.
• Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
• Manage all incoming calls for enquiries, requests, and technical support.
• Be proactive to urgent/emergency situations in accordance to product/service guidelines.
• Take initiative and assist teammates in need, where possible. Eg. Language barrier with customer.
• Support other responsibilities that may be assigned from time to time.

What we are looking for in an ideal candidate:

• Min 2 years of experience in call center and above
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