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Customer Service Officer - Singapore Airlines Service Centre at ION Orchard

Singapore Airlines
Full-time singapore, singapore Information and Record Clerks
Posted:
June 06, 2026
Location:
singapore, singapore, Singapore

Job Description

Job Description

The successful candidate will be part of SIA's Sales & Marketing Division.

Key Responsibilities include:

  • Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include: Attending to general enquiries
    Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds)
    Handling membership related transactions

  • Assist in backroom administrative functions and other ad-hoc duties if necessary

  • He/She will be rostered for shifts within the daily operating hours of 9am to 6:30pm, including weekends and public holidays, on a rotational basis
     

    • Requirements

  • Minimum of NITEC/Higher NITEC or equivalent

  • Work experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing will be an added advantag...

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    Job Overview

    Job Type: Full-time
    Location: singapore, Singapore
    Posted: June 06, 2026
    Deadline: July 16, 2026