Customer Service Officer

Roles and Responsibilities

• Manage corporate account clients and resolve feedback, complaints or conflicts.

• Handle general enquiries and registration including walk-in customers.

• Manage training administration such as course registration and verification of trainees’ entry requirements and supporting documents, feedback, learning outcome surveys, systems administration, logistics arrangement, and any other administrative duties.

• Ensure to follow outstanding payment from customers and closely work with finance team to close the outstanding payment from customer.

• Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations.

• Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying calle...