Customer Service Officer

Employment Type: 12-month contract (renewable)

Location: Jurong East or Changi, based on client assignment.

Working Arrangement: Onsite, 5 days a week, 1 weekday and 1 weekend off; may include holiday work.

Working Hours in SG time: Morning or Afternoon Shifts (as per client assignment)

• Morning: 9am - 6pm, 10am - 7pm
• Afternoon: 1pm-10pm, 2pm-11pm, 3pm to 12 midnight

About the Role

We are looking for Customer Service Officers for a leading banking industry. You will be responsible for delivering excellent service over the phone by assisting customers with their banking-related inquiries, identifying opportunities to cross-sell, and ensuring a smooth customer experience.

Key Responsibilities

• Deliver personalized service to customers over the phone regarding banking products, accounts, and general service inquiries.
• Understand customer needs and...