Customer Service Officer

Position: Customer Service Officer
Employment Type: 12-month contract (renewable)
Location: Jurong East or Changi, based on client assignment.
Working Arrangement: Onsite, 5 days a week, 1 weekday and 1 weekend off; may include holiday work.
Working Hours in SG time: Morning or Afternoon Shifts (as per client assignment)
Morning: 9am - 6pm, 10am - 7pm
Afternoon: 1pm-10pm, 2pm-11pm, 3pm to 12 midnight
About the Role
We are looking for Customer Service Officers for a leading banking industry. You will be responsible for delivering excellent service over the phone by assisting customers with their banking-related inquiries, identifying opportunities to cross-sell, and ensuring a smooth customer experience.
Key Responsibilities
Deliver personalized service to customers over the phone regarding banking products, accounts, and general service inquiries.
Understand customer needs and provide accurate, timely, and effective solutions.
Identify and act on cr...