Customer Service Officer

Job Description

• In Charge of Import/Export Documentation & Processing
• Shipping documentation (Import/ LC/ documentation/ Bill of Lading )
• Provide customer support for shipments and send Pre-alerts and invoicing. Provide after-sales support and following up with client till the whole transaction is completed.
• Handling customer enquiries or complaints
• Send all necessary information and documentation to clients / agents / sea companies / forwarders / warehouse accurately and on a timely basis
• Liaise with agents and shipping companies on cargo status.
• Knowledge in LCL Cargo Consolidation.
• Other ad-hoc duties if required

Requirements

• Minimum GCE N or O level
• Responsible, positive attitude, be able to work independently and as a team player
• Preferably with Logistics/ Shipping / Freight Forwarding Experience