Customer Service Officer

Job Summary

You will attend to customer enquiries and provide effective service to meet their needs. You will manage and resolve customer complaints, assist with order-related issues, and coordinate with internal teams and external parties to ensure timely and accurate order processing.

Responsibilities

• Respond promptly to customer enquiries to identify and address their needs
• Manage and resolve customer complaints to maintain satisfaction and loyalty
• Use product knowledge to deliver clear and helpful customer service
• Assist customers in resolving issues related to orders and inquiries
• Process daily orders accurately and in detail to ensure smooth operations
• Communicate effectively with various departments and external parties to coordinate timely and accurate order fulfillment
• Support leaders by performing ad-hoc duties as assigned

Required competencies and certificatio...