Customer Service Officer

Liaising with Customers for all orders including confirmation, goods-ready and shipment schedule Liase with Logistics department to arrange vessel shipment schedule for the orders. Liaising with Production department regarding orders and manufacturing data (i.e. labels, labelling, manufacturing batch forms etc.). Liase with Technical Services to collate documents as requested by customers (e.g. MSDS, Halal Statement, COA). Assisting the Purchasing and Admin Manager in : Order Procurement - Allocation, depletion and checking of raw materials for orders. Issuance of sample batch forms to production for sample requests from customers. Inventory Control – Update records of Purchase Order receipts, Incoming Stock Gain and Raw Material Quality form for QC (Quality Control). Covering the Inventory and Purchasing duties during the absence of the Purchasing & Admin Manager. Update and provide the Product List to customers monthly. Any other ad hoc tasks related to administrative