Customer Service Officer

Job Description

• Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.

• Accurate case logging into the Customer Relationship Management system.

• Follow-up on all outstanding/existing cases.

• Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.

• Report into the Customer Service Supervisor/Team Leader.

• Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.