customer service officer

Daily Operations and Reporting:

• To execute daily operations in accordance with the processes and procedures established.
• To perform all reporting in a timely and appropriate manner.
• Monthly billing report updating.

Customer and Shipment Coordination:

• To liaise and follow up with customers on the delivery status.
• To perform proper follow-up procedures on all expedited shipments.
• To check shipment status.

Collaboration and Information Flow:

• To work collaboratively with the warehouse and transport team to ensure seamless information flow and accuracy in the shipments.

Other Duties:

• To report any service-related issues, escalations, or failures to the supervisor.
• Any other duties as assigned.

Job Requirements:

• Proven experience in a logistics, shipping, or operations role is preferred.
• Experience with shipment documenta...