Customer Service Operation

Job Responsibilities

• Procure the most effective option based on rates, transit, time, customers requirements etc.
• Develop unique solutions to achieve maximum efficiency (eg. Transshipments. Etc.)
• Act as Control Tower for the region
• Oversee and mentor the customer service team, providing guidance and support to ensure high performance.
• Foster a positive work environment that encourages collaboration and professional growth
• Customer Relationship Management
• Collaborate with sales and logistics teams to ensure seamless shipment process and timely delivery of services.
• Monitor shipments and coordinate with carriers to resolve any issues that may arise.
• Identify opportunities for process improvemens and implement best practices to enhance customer service and operational efficiencies.
• Provide training and ongoing support to team members on airfreight procedures, customer service excellence and...