Customer Service Operations Analyst - BGC, Taguig, Philippines

General Description:

Supports client 24x7 SOC operation, rotation shift

Main Responsibilities:

• Monitors, receives and interprets signals received on the access control system (to include duress signals, intrusion alarm signals, etc.)
• Monitors and review video surveillance feeds and alerts, and acknowledges the alarms in the system, where applicable
• Controls access to areas through the use of electronic and mechanical access control
• Establishes exact coordinates and plots incident scene activities through the use of refined grid maps
• Performs emergency dispatch, crisis intervention and provide pre-arrival instructions for emergency, medical, security incident, and other events as reported
• Initiates site-wide emergency and routine notifications via public announcement system
• Documents responses through prescribed email notification to MMP se...