Customer Service Operations Manager

As part of one of LATAM's most dynamic and fast-growing iGaming brands, we are seeking a Customer Service Operations Manager to lead and oversee our new in-house operation in Lima, Peru. This is a unique opportunity to directly influence the customer experience, ensuring operational excellence and fostering a high-performance culture within a regulated and fast-paced environment.
You will serve as the strategic link between leadership, customers, and operations, with the mission of consistently exceeding service, quality, and efficiency targets. This includes consolidating governance, optimising performance rituals, and promoting a high-standard culture across all channels (chat, email, WhatsApp and ombudsman), ensuring impeccable daily execution of our strategy.
Here are a few reasons to apply:
Real and Measurable Impact: Your contribution will have a direct impact on the efficiency of Customer Service operations and the satisfaction of our users, with a focus on results that...