Customer Service Operations Manager

We are seeking a seasoned Customer Service Operations Manager to lead and optimize customer support across multiple e-commerce brands. This role requires deep operational ownership, expert level Zendesk knowledge, and the ability to manage high volume environments with minimal oversight.

This Position Is Perfect For You If You Are…

• Highly strategic and operationally minded
• Comfortable owning outcomes without constant supervision
• Calm under pressure and decisive
• Naturally process driven and improvement focused

We are looking for the following specific requirements

• 7 plus years of CS management experience in e-commerce or DTC
• Proven ability to manage multiple teams or brands
• Deep understanding of how Zendesk should function operationally
• Exceptional written and verbal English skills

Your responsibilities will include (but are not limited to):

• Own customer suppor...