Customer Service Operator - Parramatta

Job description

Customer Service Operator

Join a dedicated Government team delivering high-quality front-line services to the people of New South Wales. As a Customer Service Operator, you will be a key point of contact for members of the public, businesses, and government agencies helping them access essential government services quickly and with confidence.

Based within Parramatta Service Centre, you will handle a wide range of enquiries across multiple channels including phone, counter, and digital, ensuring every interaction is resolved efficiently and with care.

Role Specifics:

Respond to customer enquiries via phone, in-person, or digital channels in a professional and timely manner

Process applications, transactions, and service requests accurately in accordance with policies and procedures

Assess customer needs and provide appropriate information, referrals, or escalation as required

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