Customer Service Patient Coordinator

Job Summary

The Customer Care Patient Coordinator is responsible for ensuring positive and seamless experience for patients by managing patient communications, appointments, and care coordination. This role involves acting as the primary point of contact for patients, addressing their concerns, and working closely with the practice management team to ensure that patients receive timely and effective care.

Key Responsibilities:

Patient Interactions

· Serve as the first point of contact for patients, answering inquiries via phone (inbound and outbound calls) and email.

· Provide exceptional customer service by addressing patient needs, concerns, and questions promptly and professionally.

· Assist patients with appointment scheduling, rescheduling, and cancellations, ensuring efficient use of healthcare providers' time.

· Provide patients with educational information and resources related to their appointment.

· Responsible ...