Customer Service

Core Responsibilities

Customer Interaction (On-Ground)

· Greet and assist customers professionally

· Handle inquiries, reservations, and complaints

· Ensure fast resolution of issues

· Escalate major concerns to supervisor/manager

· Maintain positive and welcoming brand presence

Online & Digital Support

· Respond to messages (Facebook, Instagram, website, etc.)

· Handle booking confirmations and inquiries

· Respond to reviews and feedback professionally

· Maintain response time standards

Complaint Handling

· Document complaints properly

· Provide solutions aligned with company policy

· Follow up with customers when necessary

· Turn negative experiences into positive resolutions

Sales Support

· Upsell promotions, events, or special offers

· Inform customers about ongoing promos

· Support reservation and booking conversion

Required Qualific...