Customer Service

GrowthAssistant is looking for a Customer Service - Tech Support. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This is an excellent opportunity for someone who wants to work with a well-known brand and continue learning and growing during their career.

The Benefits:

• Work From Home
• Attendance, Performance, and Referral Bonuses
• Paid Holidays and Time Offs
• Health Insurance Card
• Salary range: Php 40, ,000 per month

CORE TASKS:

• Provide technical assistance to customers via email, chat, and phone in a timely manner, contributing to team goals around response times
• Reference Knowledge Base & internal resources to find relevant answers
• Communicate via Slack to cross-functional teams (Engineering, Product, Etc) when needed to resolve issues
• Follow processes to escalate inquiries as necessary

MUST-...