Customer Service

The Key Account Representative manages relationships with strategic and key customers across the region, acting as the Single Point of Contact (SPOC) for order-to-delivery execution.
The role ensures high service levels by coordinating with internal teams, managing account-specific requirements, and ensuring compliance with contractual agreements while driving strong customer relationships.

What You'll Do

Relationship & Order Management

• You handle key account orders and delivery planning with accuracy and timeliness.

• You ensure adherence to customer-specific procedures and service-level agreements.

Internal Coordination & Forecast Alignment

• You collaborate with Key Account Managers and Demand Planners to ensure alignment.

• You monitor orders against forecasts and proactively escalate any deviations.

Issue Resolution & Claim Handling

• You manage logistics-, bi...