Customer Service

Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Tier 2 Logistics Specialist to join our team in the Philippines

Role Overview

The Tier 2 Logistics Agent will handle higher-complexity logistics and shipping-related requests that go beyond standard queue work. This role requires strong communication, coordination, and problem-solving skills, with direct collaboration across internal teams and HQ stakeholders.

Key Responsibilities

• Manage return-related and customs-related emails currently handled by senior team members
• Work closely with the Embark Logistics team to resolve international shipping issues, including order exceptions and delays
• Track, follow up, and coordinate resolution for odd or exception orders
• Manage bug reporting and issue tracking
• Take on additional high-tier logistics r...