Customer Service Professional

Manulife Contact Center is looking for Customer Service Professional who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.

Position Responsibilities

• Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns.
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and request.
• Resolve or negotiate win-win solutions to caller issues directly or by consulting with appropriate resources.
• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary.
• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats.