Customer Service Professional III

+ Receives inquiries from customers from various sources (phone, email and live chat), answers questions and/or resolves individual problems.

+ Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.

+ Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.

+ Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.

+ Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.

+ Provides support for non-technical customer requests, including questions/issues such as billing inquiries, ...