Customer Service Professional

Qualifications:

• Recognized diploma or equivalent.
• Minimum 1 year in call center environment (added advantage).
• Willing and able to work on shift.
• Fresh graduates without experience but eager to learn are welcome.

Responsibilities

• Answer and respond to incoming customer calls efficiently and professionally.
• Provide accurate information, solutions, and support with courteous telephone etiquette.
• Record customer details and issues correctly in the system.
• Maintain professionalism and represent the company with integrity at all times.
• Complete any additional tasks assigned by management in support of service excellence.
• Meet productivity goals (such as talk time and log‑in time) while maintaining excellent service quality.

Benefits

• Overtime pay for extra of work
• Contribution to EPF/SOCSO/EIS
• Annual Leave